Every patient, properly informed
Knowing what is wrong, what to do and when to worry is part of your care, and it should not depend on where you live. We measure how well trusts inform their patients, show you where your area stands, and put the right information in your hands.
Why it matters
Understanding changes what happens next
People who can use health information are more likely to take their medicines as intended, spot the warning signs and know when to come back. Lower health literacy is linked to poorer outcomes and more unplanned care, and the research has said so for years.
Most of us struggle with health information
6 in 10 working-age adults do not routinely understand it. That is not a failing of patients: information has to be written so people can use it.
It depends on where you live
Each trust decides what patient information it publishes, and to what standard. The same condition comes with very different information depending on the postcode. That is a health inequality, and it can be measured.
For clinicians and NHS trusts
The clinician picker
12,800+ leaflets from 22 NHS trusts and the whole NHS library, tracked, plus the QR you hand your patient. Free. Check in with your professional number and use it. Open the picker.
The monthly report
What is out of date, hard to read, missing or broken on your own pages, benchmarked against other trusts, with the fixes.
Seven measures, the same for every trust, six of them in today's score, with the evidence behind each: how we measure. At one trust, six pages we flagged were fixed within a fortnight; we never name a trust without its consent.